Return&Exchange Policy

We offer FREE prepaid return shipping within Switzerland and the Principality of Liechtenstein.

For exchanges or returns please contact us at contact@designcotton.com and we will inform you of the steps to follow and give you the address of our distribution center. Please specify your full name, address, phone number, your original order number, and the details of the item you wish to exchange for and size.

Your 100% satisfaction is important to us and therefore we will gladly accepted unworn and unwashed merchandise in its original condition within 14 days of purchase for refund. All returned items will be inspected by us and must have no signs of usage.  

Once we receive the original item(s), you will receive a credit in the amount you paid excluding any shipping costs and taxes which are non refundable. Please allow 2-3 weeks for Design Cotton to refund your credit card upon receipt. 

Once we receive your returned item, we will send out the desired item the next day but shipping cost will be at your own expense. We will contact you for your credit card information if there is a balance due for the new item before shipping it out. You will receive a confirmation email when the new item ships so you know the package is on its way.

PRODUCTS LISTED AS "ON SALE" CANNOT BE RETURNED OR EXCHANGED

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