General Terms and Conditions

1. Business Information

Design Cotton GmbH is a registered business in the canton of Nidwalden as an online shop for children fashion and accessories.  The following are the terms and conditions that apply for all orders placed on our website www.designcotton.com and applicable once the order has been placed. 

Design Cotton reserves the right to revise these terms and conditions at anytime without notice and we will update any changes that are made here. You acknowledge and agree that it is your responsibility to review this content periodically to familiarize yourself with any modifications.

2. Contract Conclusion

By placing an order for Design Cotton products, you are entering into a contract with Design Cotton GmbH. The contract is concluded once the BUY button has been pushed. Once we have received your order an e-mail will be sent to the costumer confirming the purchase.

3. Shipping and Delivery

Shipping within Switzerland and the Principality of Liechtenstein costs CHF 7.00 for economy and  CHF 9.00 for priority shipping. For orders valued over CHF 150.00 no shipping costs will be charged.

Any orders received before 12 pm CET usually ships the same day. Any orders received after 12 pm CET usually ship the next business day.

We aim to deliver within 2 – 5 working days (depending on the shipping option you chose, economy or priority) from the date the order has been placed, but we cannot guarantee any firm delivery dates in case circumstance arise that are out of our control. We will keep you informed should any delays arise with your order. 

For shipping outside of Switzerland and the Principality of Liechtenstein in Europe it can take up to 10 working days for the package to arrive.

In case an item that has been ordered and is out of stock we will immediately communicate to the costumer and refund any payment that has been made. 

4. Prices

All product prices listed on our website are in Swiss Francs and include value-added tax of 8% according to the Swiss law. Shipping charges are added additionally to the final purchase price. 

5. Payment Methods

We accept payment with Visa, Maestro and American express credit card. 

6. Return and Exchange 

We offer FREE prepaid return shipping within Switzerland and the Principality of Liechtenstein.

To perform a return or exchange, simply ship the unwanted item (s) to our distribution center. Please contact us for the address at contact@designcotton.com.

Your 100% satisfaction is important to us and therefore we will gladly accepted unworn and unwashed merchandise in its original condition within 14 days of purchase for refund. All returned items will be inspected by us and must have no signs of usage.  

Once we receive the original item(s), you will receive a credit in the amount you paid this excludes any shipping costs and taxes which are non refundable. Please allow 2-3 weeks for Design Cotton to refund your credit card upon receipt. 

For exchanges please contact us at contact@designcotton.com and specify your full name, address, phone number, your original order number, and the details of the item you wish to exchange for and size.

Once we have received your returned item, we will send out the desired item the next day but shipping cost will be at your own expense. We will contact you for your credit card information if there is a balance due for the new item before shipping it out. You will receive a confirmation email when the new item ships so you know it’s on its way.

7. Site Content 

All the information on the website including images, illustrations, photographs. designs, texts, icons, and other material that appear on the site are sole property of Design Cotton GmbH and are protected by intellectual property rights, copyrights, and trademarks laws.  

8. Product Descriptions

Design Cotton strives to provide accurate and complete descriptions of products displayed on the website. Nevertheless, we cannot guarantee that the description is completely error-free and accurate.  

9. Product Protection

You agree that you will not copy or reproduce, any products including fabrics, materials and designs, prints, packaging amongst other.

10. Colors

We have made every effort to display the colors of our products that appear on the website as accurately as possible. Because the actual colors you see will depend on your computer and monitor, we cannot guarantee that your computer and monitor’s display of any color will be accurate.

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